Question 1

Do I need a driving license to join your tours?

Accepted Answer

All drivers must be 17+ years old and have a valid driver's license. Passengers do not need a license. If you have a special request, we will do our best to accommodate your needs for our tours. Contact us at safari@safari.is

Question 2

Do I need experience to drive the ATV?

Accepted Answer

No, everyone can drive them. Before each tour starts, our team will explain how to operate the ATV and explain all details so you are ready to hit the roads.

Question 3

Are there places or stops to take photos along the way?

Accepted Answer

Yes, all of our tours have one or more stops where you can take as many amazing photos as you want! Even if you want a picture with one of the breathtaking views, our guides are more than happy to take them of you! But don't forget to take some time to simply relax and enjoy the icelandic beauty without worrying about getting the perfect shot.

Question 4

Do you offer pick up & drop off?

Accepted Answer

Yes, we do! Our daily tours offer an optional transfer service for 3000 ISK per person. Please note that we offer transfer from all bus stops downtown. See more info here www.busstop.is *** Pick-up service is at 09:00, 13:00,17:00,20:00 – the Pickup window is 30 min.

Question 5

Where are the Bus Stops?

Accepted Answer

All hotels downtown are in a no-pick-up zone. Therefore, you will need to walk to the nearest bus stop. You can check www.busstop.is for available bus stops. You can also search for them on Google Maps.

Question 6

Can my children join us on the tour?

Accepted Answer

Yes, children can join as a passenger – they must be at least 6 years of age and in the company of an adult. Children between age 6 and 16 get a 25% discount.

Question 7

What gear is provided?

Accepted Answer

The provided gear includes warm overalls, rain gear (if needed), a helmet, gloves & Balaclavas. Gear Size: we have gear for children & adults from XSmall – 3XL.

Question 8

What do i need to bring on the tour?

Accepted Answer

We suggest that you dress warm & accordingly to the weather on the tour day. We will provide all you need for the tour, but it's good to come with good underneath layers on cold days.

Question 9

Is there a guide for each tour?

Accepted Answer

Yes, there will be a professionally trained guide for all our tours, speaking fluent English and Icelandic.

Question 10

What is Sharing and Solo Rider?

Accepted Answer

If you are two people and want to share a bike, in the booking widget, you will put two persons in sharing. If you have an odd number or a solo traveler, you must put 1 in a solo rider.

Question 11

If we select to ride as a double riders on one bike, are we allowed to swap half way through the the tour to share the fun of driving?

Accepted Answer

Yes, if you both have a valid driver's license, you can swap the seats to share the experience.

Question 12

What is the age limit?

Accepted Answer

All drivers must be at least 17 to drive the ATV or buggies and have a valid driving license in their home country. The minimum age for a passenger is 6 years old.

Question 13

What is the weight Limit?

Accepted Answer

220kg/530lbs per person as a solo driver. Combined weight per ATV/ Buggy = 240kg/530 lbs(double rider)

Question 14

Can I reschedule my tour?

Accepted Answer

You can reschedule your tour anytime with a 24-hour notice.

Question 15

Where is your basecamp location? I'm driving myself.

Accepted Answer

Our address is Lambhagavegur 19, 113 Reykjavik. You can find it on Google Maps here. The estimated time is a 15-minute drive from downtown Reykjavik. You will need to arrive at least 10 minutes before departure time. Showing up late and missing the departure will result in no refund; we don't like that! We have a FREE parking at our basecamp :) Please email us if you have any questions regarding meeting us on location.

Question 16

I'm Pregnant. Am I able to participate?

Accepted Answer

We do not recommend women who are pregnant participate in our tours. If you are traveling in a group, you are welcome to travel with them and stay at our base camp while the group goes on the snowmobile part of the tour.

Question 17

What is the cancellation/full refund policy?

Accepted Answer

Full refund if canceled within 24hr of notice. Less than 24hr, no refund. No Refund for no-shows and cancellations on location. No Refund for showing up under the influence.

Question 18

If the tour is cancelled by the operator, what are my options?

Accepted Answer

Reschedule for another day. Find another tour to do and use the deposit for it. Receive a full refund.

Question 19

Can I be under the influence of alcohol or other illicit drugs?

Accepted Answer

No, before and during activities. Driving under the consumption of alcohol or illicit drugs is prohibited. If we suspect a participant is intoxicated, we will prohibit them from joining the activity.

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